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Privacy Policy

Last updated: March 23, 2026

IPTV Smart HD ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

IPTV Smart HD
Email: contact@iptvsmarthd.com
WhatsApp: +33 6 44 65 05 98

2. Data We Collect

We collect the following personal data when you use our services:

Information you provide directly:

  • Email address — when you contact us or place an order
  • Phone number / WhatsApp — when you request support or a free trial
  • Payment information — processed securely through PayPal, Stripe or cryptocurrency processors (we do not store your card details)
  • Name or username — when provided during the order process

Information collected automatically:

  • IP address and approximate location
  • Browser type, device type and operating system
  • Pages visited, time spent and referral source
  • Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your IPTV subscription
  • To provide customer support via email and WhatsApp
  • To send you service-related communications (account activation, renewal reminders)
  • To improve our website and services through analytics
  • To comply with legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

We process your data based on the following legal grounds:

  • Contract performance — to deliver the IPTV service you purchased
  • Legitimate interest — to improve our services and ensure security
  • Consent — for analytics cookies and optional communications
  • Legal obligation — to comply with applicable laws

5. Data Retention

We retain your personal data only as long as necessary:

  • Account and subscription data — for the duration of your subscription plus 12 months
  • Support communications — up to 24 months after last contact
  • Payment records — as required by law (typically 5-7 years for tax purposes)
  • Analytics data — up to 26 months (Google Analytics default)

6. Your Rights (GDPR)

As a resident of the European Economic Area, you have the following rights:

  • Right of access — request a copy of your personal data
  • Right to rectification — correct inaccurate or incomplete data
  • Right to erasure — request deletion of your data ("right to be forgotten")
  • Right to restriction — limit how we process your data
  • Right to data portability — receive your data in a structured format
  • Right to object — object to processing based on legitimate interest
  • Right to withdraw consent — at any time for consent-based processing

To exercise any of these rights, contact us at contact@iptvsmarthd.com. We will respond within 30 days.

7. Cookies

Our website uses the following cookies:

  • Essential cookies — required for the website to function (language preference, session)
  • Analytics cookies — Google Analytics to understand how visitors use our site (anonymized IP)

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

8. Third-Party Services

We use the following third-party services that may process your data:

These services may transfer data outside the EEA. Where applicable, appropriate safeguards (Standard Contractual Clauses) are in place.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including HTTPS encryption on our entire website, secure payment processing through certified providers, and restricted access to personal data on a need-to-know basis.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date. We encourage you to review this policy periodically.

12. Contact Us

For any questions or requests regarding your personal data or this Privacy Policy:

IPTV Smart HD
Email: contact@iptvsmarthd.com
WhatsApp: +33 6 44 65 05 98

You also have the right to lodge a complaint with your local data protection authority (e.g., CNIL in France, BfDI in Germany, Garante in Italy, AEPD in Spain).